Return & Refund Policy

1. Overview

At Star Holdings, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the conditions under which returns, replacements, and refunds are processed.

2. Eligibility for Returns

To be eligible for a return or exchange, please ensure that:

• The item was purchased within the last 7 days.
• The product is unused, undamaged, and in its original condition.
• The item remains in its original packaging along with all tags, manuals, and accessories.
• You have the original sales receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned due to hygiene or operational reasons, including:

• Perishable goods or consumable items.
• Customized or personalized orders.
• Items marked as clear-out sales or final clearance.

4. Damaged or Defective Goods

If you receive a defective or damaged product, please notify our customer support team within 24 hours of delivery. Provide your order number along with photos or videos of the issue, and we will arrange a prompt replacement or full refund.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via your original payment method or store credit within 5–7 business days.

6. Return Shipping

Unless the return is due to a mistake on our part (such as a defective or incorrect item), customers are responsible for covering return shipping charges. Shipping costs are non-refundable.

7. Contact Support

To initiate a return or request assistance with an order, please email support@starholdings.lk or contact us through our Contact Us page.